CarbonCare

Privacy Policy

Last updated: January 2026

1. Introduction

CarbonCare Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We are the data controller for the personal data we process. Our contact details are provided at the end of this policy.

2. Information We Collect

Information you provide

  • Contact information (name, email, phone number, job title)
  • Organisation details (company name, address, industry)
  • Site and system information for surveys and proposals
  • Account credentials for client portal access
  • Communications with us (emails, form submissions, support requests)

Information collected automatically

  • Device and browser information
  • IP address and approximate location
  • Pages visited and features used
  • Referring website or campaign

Information from third parties

We may receive information about you from business partners, public databases, or other legitimate sources to help us provide better service.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Process enquiries, surveys, and proposals
  • Generate and deliver reports
  • Communicate with you about your account and services
  • Send relevant updates and marketing communications (with your consent)
  • Comply with legal obligations
  • Protect our rights and prevent fraud

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfil our contractual obligations to you
  • Legitimate interests: To operate and improve our business
  • Consent: For marketing communications and optional features
  • Legal obligation: To comply with applicable laws

5. Data Sharing

We may share your information with:

  • Service providers: Who help us operate our business (hosting, email, analytics, payment processing)
  • Professional advisers: Such as lawyers and accountants
  • Regulators and authorities: When required by law
  • Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal data to third parties.

6. International Transfers

Your information may be transferred to and processed in countries outside the UK and EEA. Where we do this, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically:

  • Client data: Duration of relationship plus 7 years
  • Marketing contacts: Until consent is withdrawn
  • Website analytics: 26 months

8. Your Rights

Under data protection law, you have rights including:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data in certain circumstances
  • Restriction: Request we limit how we use your data
  • Portability: Request transfer of your data to another provider
  • Objection: Object to certain types of processing
  • Withdraw consent: Where processing is based on consent

To exercise these rights, contact us at privacy@carboncare.co.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure.

10. Cookies

We use cookies and similar technologies. See our Cookie Policy for details about the cookies we use and how to manage your preferences.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website.

12. Contact Us

For questions about this Privacy Policy or our data practices, contact:

Data Protection Officer
CarbonCare Ltd
CarbonCare House, Innovation Park
Manchester, M1 1AA
Email: privacy@carboncare.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.